Shipping is FREE to the UK.
All items are sent via Royal Mail, Signed For. I use Royal Mail 2nd Class Signed For which takes 2-3 working days. All 'Ready to Ship' items are posted within 2-3 working days of placing the order. I normally post items on a Monday, Wednesday and Friday. E.g. Orders placed after 12noon on a Monday will be posted on the Wednesday. Orders placed over the weekend will be posted on Monday. If you have a specific deadline e.g. birthday or wedding then let me know and I will do my best to try and get your order to you.
International orders postage and packaging is calculated by weight of items ordered and destination country. This is automatically calculated at the check out. I only charge shipping at cost plus a little extra for packaging- any overages will be refunded.
International items are sent via Royal Mail standard international which takes 5 - 7 working days but please allow up to 10 working days as services can vary depending on your location. In order to keep international postage costs to a minimum I use a service which does not provide a tracking number but if you would like to be able to track your item please let me know and this can be arranged for an additional fee.
Made to Order
All 'Made to Order' pieces are made especially for you and take approximately 4 -6 weeks to make. Upon receiving your order I will contact you to confirm your order and inform you of an approximate shipping date. If you have a specific deadline e.g. birthday or wedding gifts then let me know and I will do my best to try and get your order to you.
If your order is for a gift I can gift wrap the item on request at an extra cost. The cost for this service depends upon the size of the item so please send me an email along with your purchase and I will happily accommodate.
If you have something specific in mind that you can not see on my website then please get in touch, I'd be happy to discuss your idea.
Refunds and exchanges
I describe each item of pottery carefully, so please read descriptions for dimensions, sizes, usage and care instructions etc.
All my items are handmade, therefore each one is unique and I celebrate the individual characteristics of each piece. No two items will ever be exactly the same. I do my best to match items to the pictures on this website but due to the nature of clay, reactive glazes and firing process they will vary and may be different in size, colour or finish. If you are not completely happy with an item received do get in touch.
If you would like to return an item that is not suitable please let me know so I can look out for it. Unless an item is faulty, return shipping is your responsibility. If any item is returned not in a resalable condition a refund won’t be able to be issued so please ensure it is packaged carefully. I recommend you insure the parcel.
I want you to be entirely happy with your pottery, after all without you I couldn’t do what I am doing. I will do my utmost to make sure you are 100% happy with your experience of buying my work. Please contact me with any issues and I will try my best to rectify it if I can.