Kara Leigh Ford Ceramics

Handmade pottery from Somerset

Shipping

***Christmas 2016 Last Order Dates***
All 'Made to Order' Listings and Bespoke Items - Last Order Date Friday 11th November.

'Ready to Ship' Items - 
UK - Tuesday 20th December
USA & Canada - Thursday 15th December
EU - Wednesday 14th December
Everywhere else - Thursday 1st December

I will be doing a shop update at the beginning of December with 'Ready to Ship' items so please subscribe to my blog or follow me on Facebook or Instagram to my get updates.

Unless otherwise stated all my items are handmade to order especially for you and take approximately 4 -6  weeks to make. If you have a specific deadline e.g. birthday or wedding then let me know and I will do my best to try and get your order to you. 

Postage and packaging is calculated by weight and size of items ordered. This is automatically calculated at the check out.  All items above £10 are sent via Royal Mail, signed for. The default service at check out is Royal Mail 2nd class. You can opt for 1st class if you wish.

GIFT WRAPPING 

If your order is for a gift I can gift wrap the item on request at an extra cost. The cost for this service depends upon the size of the item so please send me an email along with your purchase and I will happily accommodate.

Commissions

If you have something specific in mind that you can not see on my website then please get in touch, I'd be happy to discuss your idea.

Refunds and exchanges

I describe each item of pottery carefully, so please read descriptions for dimensions, sizes, usage and care instructions etc. 

All my items are handmade, therefore each one is unique and I celebrate the individual characteristics of each piece.  No two items will ever be exactly the same. I do my best to match items to the pictures on this website but due to the nature of clay, reactive glazes and firing process they will vary and may be different in size, colour or finish.  If you are not completely happy with an item received do get in touch. 

If you would like to return an item that is not suitable please let me know so I can look out for it. Unless an item is faulty, return shipping is your responsibility.  If any item is returned not in a resalable condition a refund won’t be able to be issued so please ensure it is packaged carefully. I recommend you insure the parcel.

I want you to be entirely happy with your pottery, after all without you I couldn’t do what I am doing. I will do my utmost to make sure you are 100% happy with your experience of buying my work. Please contact me with any issues and I will try my best to rectify it if I can.